The practice always welcomes comments and suggestions from its patients. It is very useful to hear from our patients on anything which you are happy about as well as anything which has caused you concern.

You can leave feedback about the practice on our NHS Choices page.

General Contact Information

Practice Address:
Rushey Green Group Practice, Primary Care Centre,
Hawstead Road, Catford, SE6 4JH
Tel: 020 7138 7150
Fax: 020 8690 7185
Text: 07800 009 656
Email General Enquiries: lew-pct.g85633-general@nhs.net
Email Prescription Requests: lew-pct.rggp-prescriptions@nhs.net

Compliments and Suggestions

We hope that you find the practice services efficient and accessible to your needs. The practice always welcomes comments and suggestions from its patients.

There is a suggestions box in the waiting area along with a card upon which you can leave your comment or suggestion. Otherwise the various details on how you can contact the practice follow below.

If you wish to leave a compliment for a staff member that you feel gave you particularly good service or if you are generally happy with our service we would love to hear from you - just contact us using the details provided.

You can also leave comments about the practice on our NHS Choices Page.

Making a complaint

If you have a complaint or concern about the service you have received at the practice please do let us know.

We always hope that most problems can be resolved easily and quickly at the time they arise and with the person concerned. If your problem cannot be dealt with in this way and you still wish to make a complaint, we would like you to inform us of the problem as soon as possible, ideally writing within the following few days as this will enable us to establish what happened more speedily.
If it is not possible for you to do this, then we would require you to leave us with details of your complaint either within 6 months of the incident or within 12 months of discovering a problem.

What will happen to your complaint?

We shall acknowledge receipt of your complaint within 2 working days, and we will aim to have looked into the situation within 10 working days of the incident occurring. We shall then be in a position to offer you an explanation or a meeting with the people or person involved.

When looking into complaints, we aim to:

* Discover what happened and what went wrong.
* Make it possible for you to discuss the problem with those concerned, if you would like this.
* Make sure that you receive an apology, where appropriate.
* Identify what we could do to prevent such a problem from happening again.

Complaining on behalf of someone else

Please, note that we strictly keep to the rules of medical confidentiality.
If you are complaining on behalf of someone else, we have to know that you have their permission to do so. A note signed by the person concerned will be needed, unless they are incapable (due to illness) of providing this.

Practice Manager Contact Details

You can address your compliment / complaint or suggestion to our Practice Manager:

Mrs Antonia Makinde
Practice Manager
Rushey Green Group Practice
Primary Care Centre
Hawstead Road
Catford, SE6 4JH

Or email her: antonia.makinde@nhs.net

Alternatively, you may like to seek advice from PALS (Patient Advice and Liaison Service) on 0800 587 7027.

By using the practice's complaints procedure (which meets national NHS criteria for dealing with complaints), we believe this will give us the best chance to resolve the problem, prevent it from re-occurring and provide us with an opportunity to improve the practice.
However, this does not affect your right to approach the Lewisham Primary Care Trust if you feel that you cannot raise your complaint with us, or if you are left dissatisfied with the result of our investigations.